When they say "we're interested" do they really mean it?

Comments posted on FedEx's website by an individual who mistakenly believed that her feedback mattered:

I was recently in Las Vegas airport and had to remove a snow globe from my carry-on luggage. Because it was a gift I opted to return to the check-in counter and check it as baggage.

You are probably aware that there is a US Postal outlet in the airport, but its business hours are 10-4.

I would have loved to have been able to drop by a kiosk and post the globe, rather than wait in the check-in line (again) and please for the airline employee to help me package the souvenir for my son before returning to security for a second check. Because time is a consistent challenge when travelling, who wouldn't pay extra for a little convenience?

I believe that the gal who was standing beside me would agree.

As I waited, she knelt on the floor trying to repack a suitcase that was 12 pounds overweight. I'm sure she would rather have sent her extras by FedEx than pay the $65 in fees for her overweight bag.

I would even have paid a surcharge for the minor inconvenience of having the package delivered because when I arrived at my destination, the package (marked "fragile) was placed on a different baggage carousel for pickup and I forgot it. It took almost an hour to have an airline rep retrieve the package for me and clear it through Canada Customs.

While this may likely be something you've already considered, I just wanted to drop you a line to share my experience. If I was looking and asking around the airport for a FedEx kiosk, I am fairly certain there are many other travellers who are looking for you too.

The company's canned and terse response proves her wrong:

We received your comments. Thank you for your interest in FedEx.

We have shared your thoughts with FedEx management. Customer satisfaction is our primary goal, and your comments and suggestions are always welcome.

Thanks again for taking the time to contact us.